Faq

Please read carefully below, if you still have questions regarding our products or services let us know by mail to info@thecoolprojects.com

 

1) How to shop in www.coolcollection.store?
Browse through our products, choose the ones you are interested in and place them in your cart or your wish list for future
shopping. Once you are ready click on check out, choose your form of paying, approve your shipping cost and proceed with payment.

2) Where are your products produced?
All our products  are designed and produced by us on the island of Aegina in Greece, with respect to the environment, animals and local people we work with.

3) How to become a stockist (wholesale)?
If you are interested in wholesale please contact us.

4) What materials do you use for your products?
We aim to reuse and recycle everything we can to create a range of different items, we also use different kinds of wood to create a range of objects for the home.

5) What is your return/cancelation policy?
You can cancel your order within 24 hours and before it has been despatched by sending an email to info@thecoolprojects.gr,
we will refund your account if you have proceeded with payment.
We accept returns within 7 days of receipt of your order and only if you notify us first by sending an email to info@thecoolprojects.gr. The order must be shipped back to us free of charge and the goods must be in their original
condition.
In case of the rare event of damaged goods due to transportation, please provide us with a photo of the damaged goods and we
shall replace them.

6) How long does Shipping take?
Orders within Greece are delivered in 1-3 days from day of despatch.
International orders are delivered in 5-7 days from day of despatch.
Orders are usually shipped immediately after payment for stocked products and 2 weeks after payment for one of a kind products.

7) Do you ship internationally?
Yes we ship everywhere. Place your order and before check out you will be informed of your shipping costs.

8) What happens if what I order is out of stock?
In the rare event that your order is out of stock you will be informed by us within 48 hours and you will have the option to accept a back order with a new delivery date or cancel your order and get your money back.

9) What forms of payment do you accept?
You can pay securely with any credit card through Pay pal.
Pay by credit card offline by providing us with your card details.
Deposit your payment in our bank Account.

10) How much do you charge for shipping?
For international orders you will be notified of your shipping cost before you proceed with placing your order.

11) How can I receive news for promotions/offers and new product launches?
Please sign up for our newsletter and we will do our best to keep you up to date with out overloading you with messages. You will be able to opt out at any time you choose.

12) How can I get in touch?
We would love to hear your comments or questions. Please send them to info@thecoolprojects.gr